by Rajesh P Yadav | Sep 1, 2021 | Experience
The front desk is the first sight that a guest sees the moment they step into a hotel. Creating the perfect first impression depends upon the smooth operation of the front desk. Research shows that 69% of travellers believe that a positive impression from the outset...
by Jacob K I | May 4, 2021 | Experience
Let us first tackle this question: What is personalisation all about in the hospitality industry? Does it mean decorating a coffee cup or the head of a standardised mail with the guest’s name? Or is there more to it? In simple terms, personalising in the hospitality...
by Kevin D'Costa | Apr 27, 2021 | Experience
A memorable stay is what matters most to the guest. With social media and trends in tech setting the bars up high, creating an exceptional guest experience that goes beyond guest expectations becomes a challenge. New showers, modern décors and Instagram-worthy...
by Manoj K Mohanty | Jan 6, 2021 | Experience
Comfort, convenience, and cherished memories; this is what every hotel aspires to offer their guests. Hoteliers today are looking to uphold these values in an era marked with a digital revolution and crowded with devices. With the effects of the pandemic, hoteliers...
by Jacob K I | Jan 4, 2021 | Experience
Until very recently, whether the guest stayed at a two-star hotel with just the basic local cuisine for a dinner buffet, or at a luxurious five star one with a mesmerizing beach-view, what guests cared about was either how efficiently the hot-water from the shower...
by Nandika Udupihilla | Nov 27, 2020 | Experience
With the big change in how things are getting done after the storm of covid-19 which the world didn’t expect to be washed with, many industries are experiencing massive strategic drifts. Every industry, including hospitality, is holding on to the rope called- the Big...
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