IDS Support
IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime. Â
Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.  Â
Self-Service
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Service Statistics
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Global
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Middle East
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Africa
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South Asia
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SEAPR
IDS Support
IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime. Â
Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.  Â
Self-Service
 | Â
Service Statistics
 | Â
Global
 | Â
Middle East
 | Â
Africa
 | Â
South Asia
 | Â
SEAPR
Introducing Sarah, our interactive chatbot!
Real-time agent chat experience
Creates a streamlined communication channel
Knowledge centre providing instant support resources
Connect with us through integrated WhatsApp chatÂ
One-on-one support for all queries
Real-time direct connect with support agent
Enhanced customer engagement
Products integrated with support
In-app chat features
Customer self-service portal
Support in over 30 languages
Superior support accessible globally
AnytimeÂ
Worldwide 24/7 support all year round
Omni-channel
Email, WhatsApp, webchat, call, issue submission, & ticketing portal
InstantÂ
SOS Response in under 15 minutes
Self-Service Portal
Experience Self-Service on the go
Service Statistics
How we handle customer calls
International benchmark on CAR
0-5% – Excellent | 6%-10% – Good | 11% – 15% Acceptable
What customers say about us
How customers rated our executives
Global
24/7 Global Support Number
+91 80 6767 0202
24/7 Global Support WhatsApp Number
+91 88 8467 0202
Global Support Email
techsupport@idsnext.com
USA Customers
+1 724 648 4009
Middle East
Middle East Region Support Email
idsmesupport@idsnext.com
Landline
+971 4 391 0108
+971 4 391 0109
Mobile
+971 55 5978128
+971 55 5978174
Business Hours
9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)
Africa
Africa Region Support Email
africasupport@idsnext.com
Regional Support Contact
Tanzania
Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com
Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com
Uganda
Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com
Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com
Kenya
Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com
Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com
Rwanda
Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com
Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com
South Asia
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
SEAPR
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
Sri Lanka Support Center
+94 117 144 144
Want to know more about IDS Next support services?