IDS Support

IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.  

Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.   

Self-Service

  |  

Service Statistics

  |  

Global

  |  

Middle East

  |  

Africa

  |  

South Asia

  |  

SEAPR

IDS Support

IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.  

Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.   

Self-Service

  |  

Service Statistics

  |  

Global

  |  

Middle East

  |  

Africa

  |  

South Asia

  |  

SEAPR

Introducing Sarah, our interactive chatbot!

Real-time agent chat experience

Creates a streamlined communication channel

Knowledge centre providing instant support resources

Connect with us through integrated WhatsApp chat 

One-on-one support for all queries

Real-time direct connect with support agent

Enhanced customer engagement

Products integrated with support

In-app chat features

Customer self-service portal

Support in over 30 languages

Superior support accessible globally

Anytime 

Worldwide 24/7 support all year round

Omni-channel

Email, WhatsApp, webchat, call, issue submission, & ticketing portal

Instant 

SOS Response in under 15 minutes

Self-Service Portal

Experience Self-Service on the go

Service Statistics

How we handle customer calls

International benchmark on CAR

0-5% – Excellent | 6%-10% – Good | 11% – 15% Acceptable

What customers say about us

How customers rated our executives

Global

24/7 Global Support Number

+91 80 6767 0202

24/7 Global Support WhatsApp Number

+91 88 8467 0202

Global Support Email

techsupport@idsnext.com

Middle East

Middle East Region Support Email

idsmesupport@idsnext.com

Landline

+971 4 391 0108
+971 4 391 0109

Mobile

+971 55 5978128
+971 55 5978174

Business Hours

9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)

Africa

Africa Region Support Email

africasupport@idsnext.com

Regional Support Contact

Tanzania

Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

Uganda

Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

Kenya

Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

Ethiopia

Azeb Haftom
+251 966913135
azeb.haftom@idsnext.com

Ghana

Clifford Eli Afedoh
+233 263995584
ceafedoh@zealtechgh.com

Egypt

Khaled Mohyeddin
+20 1222142139
khaled@idsnext.com

Zambia

Mahesh Kumar
+233 54 299 4696
mahesh.kumar@idsnext.com

Mozambique

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

Rwanda

Mike Otieno Odundo
+254 724287527
mike.odundo@idsnext.com

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

The Gambia

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

Nigeria

Mahesh Kumar
+255 784892402
mahesh.kumar@idsnext.com

South Asia

24/7 Global Support Number

+91 80 6767 0202

Global Support Email

techsupport@idsnext.com

SEAPR

24/7 Global Support Number

+91 80 6767 0202

Global Support Email

techsupport@idsnext.com

Sri Lanka Support Center

+94 117 144 144

Want to know more about IDS Next support services?