IDS Support
IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.
Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.
Self-Service
|
Service Statistics
|
Global
|
Middle East
|
Africa
|
South Asia
|
SEAPR
IDS Support
IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.
Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.
Self-Service
|
Service Statistics
|
Global
|
Middle East
|
Africa
|
South Asia
|
SEAPR
Introducing Sarah, our interactive chatbot!
Real-time agent chat experience
Creates a streamlined communication channel
Knowledge centre providing instant support resources
Connect with us through integrated WhatsApp chat
One-on-one support for all queries
Real-time direct connect with support agent
Enhanced customer engagement
Products integrated with support
In-app chat features
Customer self-service portal
Support in over 30 languages
Superior support accessible globally
Anytime
Worldwide 24/7 support all year round
Omni-channel
Email, WhatsApp, webchat, call, issue submission, & ticketing portal
Instant
SOS Response in under 15 minutes
Self-Service Portal
Experience Self-Service on the go
Service Statistics
How we handle customer calls
International benchmark on CAR
0-5% – Excellent | 6%-10% – Good | 11% – 15% Acceptable
What customers say about us
How customers rated our executives
Global
24/7 Global Support Number
+91 80 6767 0202
24/7 Global Support WhatsApp Number
+91 88 8467 0202
Global Support Email
techsupport@idsnext.com
USA Customers
+1 724 648 4009
Middle East
Middle East Region Support Email
idsmesupport@idsnext.com
Landline
+971 4 391 0108
+971 4 391 0109
Mobile
+971 55 5978128
+971 55 5978174
Business Hours
9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)
Africa
Africa Region Support Email
africasupport@idsnext.com
Regional Support Contact
Kenya
Denis Omondi
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Tanzania
Denis Omondi
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Uganda
Denis Omondi
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Sudan
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Rwanda
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Mozambique
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Zambia
Denis Omondi
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
South Sudan
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Egypt
Khaled Mohyeddin
+20 1222142139
khaled@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Ethiopia
MSS Ethiopia
+251-115-50-9040/41
+251-6949
idssupport@mssmea.com
Azeb Haftom
+251 966 91 31 35
azeb.haftom@idsnext.com
Amaranatha Reddy
+971 50 126 2505
amaranatha.reddy@idsnext.com
Democratic Republic of Congo
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Nigeria
Zealtech Solutions
+233 (0) 54 062 3932
support@zealtechgh.com
Clifford Eli Afedoh
+233 (0) 26 399 5584
ceafedoh@zealtechgh.com
support@zealtechgh.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Ghana
Zealtech Solutions
+233 (0) 54 062 3932
support@zealtechgh.com
Clifford Eli Afedoh
+233 (0) 26 399 5584
ceafedoh@zealtechgh.com
support@zealtechgh.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Morocco
ITOTEL
+212 5 29 15 14 00
contact@itotel.com
Mr. Hassan HAKIKI
+212 604-334339
hhakiki@itotel.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Liberia
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Guinea
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Cameroon
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Sierra Leone
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Senegal
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
The Gambia
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Togo
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Niger
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
South Asia
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
SEAPR
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
Sri Lanka Support Center
+94 117 144 144
Want to know more about IDS Next support services?