Over the past two years, the hospitality industry has developed leaps and bounds to facilitate customer engagement in a ravaged, pandemic world. The challenges posed by the pandemic curtailed social interaction and also limited mobility. So...

"Customer service shouldn't just be a department; it should be the entire company." - Tony Hsieh In the last decade, technology has swamped the hotel landscape, and many hotels are vying with each other to showcase the best of hardware fitted out...

A global pandemic descended without warning, stunting global health, social interaction and, by extension, global mobility. Lockdowns and travel restrictions reigned supreme, and one of the hardest hit was the hospitality sector. However, following...