Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.

Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.

Key Features

Web & Mobile App

Guest requests or complaints logged through a web or mobile app directed to the mobile app of the hotel staff

Faster Allocation

Automatically forward requests to relevant departments or manually assign tasks to a particular person

Easy Communication

Send the assignee all required information such as the request details, room number, and guest name

Mobile Request Lodging

Maintenance requests can be lodged on the go directly through the mobile app

Benefits

Service Requests at a Glance

Executives can log guest requests in the cloud application and assign requests directly to the relevant departments for efficient service operations.

Simple Service Request Creation

Define the parameters of the service request, direct it to the relevant department or persons and alert them via mobile-app-based push notifications.

Simple Service Request Creation

Define the parameters of the service request, direct it to the relevant department or persons and alert them via mobile-app-based push notifications.

Define Escalation Rules

Define the time allocated for each service request and type and set up to five escalation levels in case a job is not completed within the set time.

Instant Report Generation

Accurate report generation for better analysis and easy decision making with an overview of top request and complaints, overdue reports, room stats and guest stats.

Instant Report Generation

Accurate report generation for better analysis and easy decision making with an overview of top request and complaints, overdue reports, room stats and guest stats.

Instant Notifications

Push notifications for speedy communication

Tracking

Real-time progress track of service requests and time tracker for each task

Streamlined Operations

Easy setup of departments, users, and job categories

Dashboard View

Provides the daily statistics for requests received, completed and overdue

Learn more about FX Guest Service

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