Tailor-made for the new normal, FX GeM incorporates social distancing and mobile engagement into one innovative solution which seamlessly integrates with FortuneNext, FX Front Desk, FX Front Office Management, and POS across all your properties. FX GeM will guide your guest throughout their journey, ensuring a hassle-free experience for you and your guests, eliminating human contact while retaining the value of a personalised touch.

Tailor-made for the new normal, FX GeM incorporates social distancing and mobile engagement into one innovative solution which seamlessly integrates with FortuneNext, FX Front Desk, FX Front Office Management, and POS across all your properties. FX GeM will guide your guest throughout their journey, ensuring a hassle-free experience for you and your guests, eliminating human contact while retaining the value of a personalised touch.

Key Features

Complete Contactless Journey

The entire guest journey can be guided through digital links and QR code scans, eliminating all touchpoints

Accessible Through Any Device

Unique links received via email or text accessible through any mobile, tablet or PC

Synced with COVID Regulations

Statutory declaration forms requesting guest’s health and travel details

Integrated Feedback portal

Guests can rate their experience and provide feedback through their own devices

Steward Mobile App

Notifies stewards of guests’ restaurant orders, allowing them to contactlessly confirm guest orders and forward it to the kitchen

Benefits

Touchless Check-In

Guests can upload documents, place digital signatures, and check-in instantly through a QR code scan. Minimise the time spent in receptions and communal areas and grouping in communal areas.

Device-Based Service Requests

Guests can request housekeeping, room service, and concierge services through their devices. A simple and user-friendly interface provides an engaging and personalised experience while adhering to social distancing regulations.

Device-Based Service Requests

Guests can request housekeeping, room service, and concierge services through their devices. A simple and user-friendly interface provides an engaging and personalised experience while adhering to social distancing regulations.

Digitised Restaurant Menus

Guests can access the F&B menu by scanning a QR code, browse through and select items, and make payments. Automatic KOT generation provides a seamless dining experience while ensuring the safety of both staff and guests.

Simple Check-Out

Guests can initiate check-out with a simple click of a button and provide minibar consumption details as well. The automatically generated bill can then be digitally and securely paid.

Simple Check-Out

Guests can initiate check-out with a simple click of a button and provide minibar consumption details as well. The automatically generated bill can then be digitally and securely paid.

Instant & Contactless

Seamless communication between the guests and the staff

Hassle-Free & Safe

Ensure a smooth experience for both the guests and the staff

Eliminate Waiting Times

Improves Front-Desk staff efficiency and guest satisfaction

Learn more about FX GeM

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