Blog
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
Blog
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
The perfect hospitality guest service: What defines the ideal guest-host relationship?
In the words of Eleanor Roosevelt, “True hospitality consists of giving the best of yourself to your guests.” At an age where customer demands are evolving, hospitality’s guest-host relationship also evolves alongside. Guest comfort is almost...
DigitALL: How digital solutions can make your hotel more appealing to women travellers
As more women become financially independent, they are daring more to explore their freedom by wandering into their favourite destinations and going on more business ventures—by themselves and with female friends. Women comprise a significant...
A slice of the IDS life
Have you ever dreamt of a workplace that doesn’t constantly condemn you to work beyond the agreed working hours? A place where you can even wake up at 8:55 am and start working at 9 am and leaves no place for the signature overworked dark...
Human rights, labour shortage and guest satisfaction: Steps hoteliers can take to avoid labour crunch
Hospitality, travel and tourism and all related sectors focus heavily on guest satisfaction, luxury and extravagance, which requires extensive effort from its workers. In the last two years, the stakes have also been high for the sector, coming out...
Disaster recovery for hospitality industry: How to survive the challenging times
The hospitality industry has always been quite sensitive and vulnerable when exposed to natural or human-made disasters such as pandemics, climate change, weather hazards, street crimes, cyber-attacks and terrorist attacks. The last decade alone...
Lessons from the City of Sin: What hoteliers can learn from Las Vegas
“Travel habits are always changing, and we find there are more and more guests that want the juxtaposition here, a quiet respite in the heart of Las Vegas and all the fabulous things it offers.”Lezlie Young, General Manager, Las Vegas Convention...
Cloud computing in the hospitality industry: How cloud ERP can help modern businesses?
The pandemic era has led cloud computing services to get a brand-new purpose in the hospitality industry. Most business operations have migrated to the cloud, responding to the high competition, increased demand, and labour shortage. Continuing...
Hospitality 2022: The year in a review
The year 2022 marked many changes in the world of hospitality. The industry focused on catering to new guest needs emerging; revenge travel and socialising, Gen Z and Millennials dominating the traveller population and the evolution of digital...
How to Make Sure Your Booking Engine is a Success
Partner ArticlePartner ArticleBooking engines can be an incredibly powerful tool for hotel owners, but they are still often overlooked and even ignored in the hospitality tech industry. This is a major oversight. The good news for hoteliers is that...
Revenge socialising—a dish best served in the holiday season
Undoubtedly, December is one of the most celebrated months of the year, with it hosting some of the most prominent religious and cultural events like Christmas, Hanukah, and Kwanzaa. This year's holiday season is predicted to be no different, but...
Wellness tourism is here with a brand-new upgrade
Millennials’ love for novelty has evolved the tourism industry into aligning their goals with the latest trends. This has led hospitality businesses to embrace various solutions for guest personalisation and experiences. Wellness, in particular, is...
The Bottom Line: Rethinking how to create a positive guest experience.
Most of us are familiar with the Hawthorne effect. Back in the 50s, Hawthorne Electrics conducted a series of experiments where they played with differing light levels to see if it impacted worker productivity. It was found that those workers...
Let’s Go Wild! Wilderness and Digitalisation in Hospitality
The growing love of travellers to escape into nature has led to a boost in outdoor tourist activities, be it camping and safaris in the wilderness, trekking and hiking in the deepest nooks of the world or even basking in the tropical sun along the...
Replacing guest pain points in hotels with a seamless experience
Experience and branding have become two critical elements in fostering guest loyalty in the hotel industry. Particularly in the age of consumer empowerment, seamless guest experience and branding go hand in hand—a fact that no good business can...
FIFA World Cup 2022, the Metaverse and the future of Hospitality
The hospitality industry has always been looking for new trends to boost sales and increase revenue. This year, with FIFA 2022 scheduled to be hosted in Qatar, it has been their biggest free marketing event of the year. However, how well can...
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