IDS Support

IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.  

Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.   

Self-Service

  |  

Service Statistics

  |  

Global

  |  

Middle East

  |  

Africa

  |  

South Asia

  |  

SEAPR

IDS Support

IDS Next strives not to simply supply products, but to create solutions to elevate the hospitality industry. This is why we have developed an ecosystem of support to assist our customers anywhere, anytime.  

Our dedicated support teams will ensure that all our customers have the knowledge and training required to gain the maximum from our world-class products.   

Self-Service

  |  

Service Statistics

  |  

Global

  |  

Middle East

  |  

Africa

  |  

South Asia

  |  

SEAPR

Introducing Sarah, our interactive chatbot!

Real-time agent chat experience

Creates a streamlined communication channel

Knowledge centre providing instant support resources

Connect with us through integrated WhatsApp chat 

One-on-one support for all queries

Real-time direct connect with support agent

Enhanced customer engagement

Products integrated with support

In-app chat features

Customer self-service portal

Support in over 30 languages

Superior support accessible globally

Anytime 

Worldwide 24/7 support all year round

Omni-channel

Email, WhatsApp, webchat, call, issue submission, & ticketing portal

Instant 

SOS Response in under 15 minutes

Self-Service Portal

Experience Self-Service on the go

Service Statistics

How we handle customer calls

International benchmark on CAR

0-5% – Excellent | 6%-10% – Good | 11% – 15% Acceptable

What customers say about us

How customers rated our executives

Global

24/7 Global Support Number

+91 80 6767 0202

24/7 Global Support WhatsApp Number

+91 88 8467 0202

Global Support Email

techsupport@idsnext.com

USA Customers

+1 724 648 4009

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Middle East

Middle East Region Support Email

idsmesupport@idsnext.com

Landline

+971 4 391 0108
+971 4 391 0109

Mobile

+971 55 5978128
+971 55 5978174

Business Hours

9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)

Africa

Africa Region Support Email

africasupport@idsnext.com

Regional Support Contact

Kenya

Denis Omondi
+254 101791640
denis.wamango@idsnext.com  

Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com 

 Jagathkumar Narayanan 
+971 50 126 2505
jagath.kumar@idsnext.com 

Tanzania

Denis Omondi
+254 101791640
denis.wamango@idsnext.com  

Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com 

 Jagathkumar Narayanan 
+971 50 126 2505
jagath.kumar@idsnext.com 

Uganda

Denis Omondi
+254 101791640
denis.wamango@idsnext.com  

Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com 

 Jagathkumar Narayanan 
+971 50 126 2505
jagath.kumar@idsnext.com 

Sudan

Denis Omondi +254 101791640 denis.wamango@idsnext.com   Kelvin Kagotho +254 769 944 822 kelvin.kagotho@idsnext.com   Jagathkumar Narayanan  +971 50 126 2505 jagath.kumar@idsnext.com 

Rwanda

Denis Omondi +254 101791640 denis.wamango@idsnext.com   Kelvin Kagotho +254 769 944 822 kelvin.kagotho@idsnext.com   Jagathkumar Narayanan  +971 50 126 2505 jagath.kumar@idsnext.com 

Mozambique

Denis Omondi +254 101791640 denis.wamango@idsnext.com   Kelvin Kagotho +254 769 944 822 kelvin.kagotho@idsnext.com   Jagathkumar Narayanan  +971 50 126 2505 jagath.kumar@idsnext.com 

Zambia

Denis Omondi
+254 101791640
denis.wamango@idsnext.com  

Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com 

 Jagathkumar Narayanan 
+971 50 126 2505
jagath.kumar@idsnext.com 

South Sudan

Denis Omondi +254 101791640 denis.wamango@idsnext.com   Kelvin Kagotho +254 769 944 822 kelvin.kagotho@idsnext.com   Jagathkumar Narayanan  +971 50 126 2505 jagath.kumar@idsnext.com 

Egypt

Khaled Mohyeddin
+20 1222142139
khaled@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Ethiopia

MSS Ethiopia
+251-115-50-9040/41
+251-6949
idssupport@mssmea.com

Azeb Haftom
+251 966 91 31 35
azeb.haftom@idsnext.com

Amaranatha Reddy
+971 50 126 2505
amaranatha.reddy@idsnext.com

Democratic Republic of Congo

Denis Omondi +254 101791640 denis.wamango@idsnext.com   Kelvin Kagotho +254 769 944 822 kelvin.kagotho@idsnext.com   Jagathkumar Narayanan  +971 50 126 2505 jagath.kumar@idsnext.com 

Nigeria

Zealtech Solutions
+233 (0) 54 062 3932
support@zealtechgh.com

Clifford Eli Afedoh
+233 (0) 26 399 5584
ceafedoh@zealtechgh.com
support@zealtechgh.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Ghana

Zealtech Solutions
+233 (0) 54 062 3932
support@zealtechgh.com

Clifford Eli Afedoh
+233 (0) 26 399 5584
ceafedoh@zealtechgh.com
support@zealtechgh.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Morocco

ITOTEL
+212 5 29 15 14 00
contact@itotel.com

Mr. Hassan HAKIKI
+212 604-334339
hhakiki@itotel.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Liberia

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Guinea

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Cameroon

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Sierra Leone

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Senegal

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

The Gambia

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Togo

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

Niger

Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com

Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com

Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com

South Asia

24/7 Global Support Number

+91 80 6767 0202

Global Support Email

techsupport@idsnext.com

SEAPR

24/7 Global Support Number

+91 80 6767 0202

Global Support Email

techsupport@idsnext.com

Sri Lanka Support Center

+94 117 144 144

Want to know more about IDS Next support services?