Success Stories

19 Properties of Lords Hotels and Resorts Use IDS NEXT Software

Benefit from Higher Employee Productivity, Increased Operational Efficiency and Enhanced Guest Satisfaction

Customer Brief

Lords Hotels and Resorts is a distinguished and independently owned 3 and 4-star hospitality group. Besides hotels and resorts, their properties include plazas, inns, and eco inns. With hotels situated in popular business and leisure destinations across the country, the group offers luxury accommodation to discerning travelers. Each of the Groups’ hotels provides a warm ambiance and an array of memorable touches served by a team of dedicated professionals to ensure a guest has a fantastic time. The group is emerging as a fast-growing hotel chain in India.

Business Challenge

As the hotel chain began expanding, Lords Hotels and Resorts started facing challenges related to software in both front of the house and back office. Some of the constraints they experienced were in areas like maintaining the company master, handling ever increasing data pertaining to Accounts and Finance, and an over burdened front desk and reservation operation, along with issues in HR Management.

To keep vital operational elements up and running, the group was looking for a smart Property Management System that was scalable, robust, well tested in the industry and delivered solutions in keeping with technology changes in the hospitality industry. Lords Hotels and Resorts’ search ended with IDS Next in 2004. Nine years later, 19 properties spread across North and West India have adopted IDS Next Software.


IDS Next spends time detailing the needs of each property of the Lords Hotels and Resorts, before offering a solution. Thus far, 19 properties of the chain use IDS Next software, and these include the Enterprise, Professional and Express version of the Hotel ERP. 

Modules of Fortune Enterprise Deployed across Lords Hotels and Resorts

  • Front Office Management
  • Point of Sale
  • Accounts Receivable
  • Sales and Marketing
  • Banquets & Conferences
  • Telephone Management
  • Materials Management
  • Food and Beverages Costing
  • Financial Management
  • HR and Payroll
  • Maintenance Management
  • Quality Management
  • SMS Alerts

Business Impact

IDS Next software currently powers 1000 plus rooms of the Lords Hotels and Resorts and has helped the group address issues related to Accounts and Financial Operations, Front Desk and Reservations, Material Management and HR Management.

  • Efficient Automation and Management of All Operations
    IDS Next Software enabled the Lords Group to seamlessly automate operations across departments, optimize use of manpower and focus more on delivering quality guest service.
  • Streamlined Sales and Marketing
    IDS Next’s feature rich module on sales and marketing helped the Lords Hotels and Resorts maintain excellent records on what each hotel was doing in sales and marketing, determine what was working for them and replicate the positive experience across properties.
  • Guest History Option Helped Understand Guests Better
    IDS Next Software comes with in-depth guest history options. This has helped Lords Hotels and Resorts better understand their guests, recognize regular guests and take proactive steps to enhance their comfort level, even before their arrival. Additionally, the Lords Group was also able to analyse corporates’ contributing in terms of revenue, room nights and ARR. IDS Next Software has also helped the group to increase customer retention.
  • Revenue Forecasting
    Revenue forecasting helped the group plan and organise its revenue strategy and optimize profits in all the departments across properties.

“Over the last nine years, all our hotel properties have consistently used IDS Software as they have helped us simplify operations in both Front Office and Accounts and Finance. Their software is user-friendly, and IDS has helped us retain customers with the guest history feature in their software.”

Rishi Puri
Associate Vice President, Operations,
Lords Hotels & Resorts

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