IDS Support
We strive not to simply supply products, but to create solutions to elevate the hospitality industry. This is why IDS Next Customer Support is an ecosystem developed to assist our customers anywhere, anytime.
Enquiry / Request a Demo
WhatsApp Chat
Self-Service Portal
Regional Support Contacts
Instant support to all your queries.
Self-Service Portal
Experience self-service on the go
Regional Support Contacts
| Support Channel | Contact |
|---|---|
| 24/7 Global Support Number | +91 80 6767 0202 |
| 24/7 Global Support WhatsApp Number | +91 88 8467 0202 |
| Global Support Email | techsupport@idsnext.com |
Kenya, Tanzania, Uganda, Sudan, Rwanda, Mozambique, Zambia, South Sudan, Democratic Republic of Congo
| Name | Phone | |
|---|---|---|
| Denis Omondi | +254 101 791 640 | denis.wamango@idsnext.com |
| Kelvin Kagotho | +254 769 944 822 | kelvin.kagotho@idsnext.com |
| Jagathkumar Narayanan | +971 50 126 2505 | jagath.kumar@idsnext.com |
Egypt
| Name | Phone | |
|---|---|---|
| Khaled Mohyeddin | +20 122 214 2139 | khaled@idsnext.com |
| Jagathkumar Narayanan | +971 50 126 2505 | jagath.kumar@idsnext.com |
Ethiopia
| Name | Phone | |
|---|---|---|
| MSS Ethiopia | +251 115 50 9040/41 | idssupport@mssmea.com |
| Azeb Haftom | +251 966 91 31 35 | azeb.haftom@idsnext.com |
| Amaranatha Reddy | +971 50 126 2505 | amaranatha.reddy@idsnext.com |
Nigeria and Ghana
| Name | Phone | |
|---|---|---|
| Zealtech Solutions | +233 (0) 54 062 3932 | support@zealtechgh.com |
| Clifford Eli Afedoh | +233 (0) 26 399 5584 | ceafedoh@zealtechgh.com |
| Aravindan Ravichandran | +234 811 402 4434 | aravindan.r@idsnext.com |
| Jagathkumar Narayanan | +971 50 126 2505 | jagath.kumar@idsnext.com |
Morocco
| Name | Phone | |
|---|---|---|
| ITOTEL | +212 5 29 15 14 00 | contact@itotel.com |
| Mr. Hassan Hakkiki | +212 604 334 339 | hhakiki@itotel.com |
| Aravindan Ravichandran | +234 811 402 4434 | aravindan.r@idsnext.com |
| Jagathkumar Narayanan | +971 50 126 2505 | jagath.kumar@idsnext.com |
Liberia, Guinea, Cameroon, Sierra Leone, Senegal, The Gambia, Togo, Niger
| Name | Phone | |
|---|---|---|
| Umejesi Chikeluba Eric | +234 810 275 6212 | umejesi.eric@idsnext.com |
| Aravindan Ravichandran | +234 811 402 4434 | aravindan.r@idsnext.com |
| Jagathkumar Narayanan | +971 50 126 2505 | jagath.kumar@idsnext.com |
| Landline | Mobile |
|---|---|
| +971 4 391 0108 | +971 55 5978128 |
| +971 4 391 0109 | +971 55 5978174 |
Business Hours
9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)
Middle East Region Support Email
idsmesupport@idsnext.com
| Support Channel | Contact |
|---|---|
| 24/7 Global Support Number | +91 80 6767 0202 |
| Global Support Email | techsupport@idsnext.com |
India
| Name | Phone | |
|---|---|---|
| Dipayan Saha | +91 833 606 9311 | dipayan.s@idsnext.com |
| Amit Kumar | +91 992 070 2057 | amit.k@idsnext.com |
| Shankar Thangaraj | +91 805 629 9929 | shankar.thangaraj@idsnext.com |
| Gaurav Vig | +91 991 658 8365 | gaurav.vig@idsnext.com |
Nepal
| Name | Phone | |
|---|---|---|
| Jitendra Rai | +977 980 338 6627 | jitendra.rai@idsnext.com |
Vietnam
| Name | Phone | |
|---|---|---|
| Nguyen Duc Viet | +84 91 343 41 12 | viet.nguyen@idsnext.com |
Thailand
| Name | Phone | |
|---|---|---|
| Adrien Chastang | +66 (0)94-847-5756 | adrien.chastang@idsnext.com |
Myanmar
| Name | Phone | |
|---|---|---|
| Partha Parida | +91 814 422 7104 | Partha.parida@idsnext.com |
Sri Lanka
| Name | Phone | |
|---|---|---|
| Chrishanthan Christian | +94 077 669 1321 | chrishanthan.c@idsnext.com |
Regional Support Contacts
24/7 Global Support Number
+91 80 6767 0202
24/7 Global Support WhatsApp Number
+91 88 8467 0202
Global Support Email
techsupport@idsnext.com
USA Customers
+1 724 648 4009
Regional Support Contacts
Kenya, Tanzania, Uganda, Sudan, Rwanda, Mozambique, Zambia, South Sudan, Democratic Republic of Congo
Denis Omondi
+254 101791640
denis.wamango@idsnext.com
Kelvin Kagotho
+254 769 944 822
kelvin.kagotho@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Egypt
Khaled Mohyeddin
+20 1222142139
khaled@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Ethiopia
MSS Ethiopia
+251-115-50-9040/41
+251-6949
idssupport@mssmea.com
Azeb Haftom
+251 966 91 31 35
azeb.haftom@idsnext.com
Amaranatha Reddy
+971 50 126 2505
amaranatha.reddy@idsnext.com
Nigeria and Ghana
Zealtech Solutions
+233 (0) 54 062 3932
support@zealtechgh.com
Clifford Eli Afedoh
+233 (0) 26 399 5584
ceafedoh@zealtechgh.com
support@zealtechgh.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Morocco
ITOTEL
+212 5 29 15 14 00
contact@itotel.com
Mr. Hassan HAKIKI
+212 604-334339
hhakiki@itotel.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Liberia, Guinea, Cameroon, Sierra Leone, Senegal, The Gambia, Togo, Niger
Umejesi Chikeluba Eric
+234 810 275 6212
umejesi.eric@idsnext.com
Aravindan Ravichandran
+234 811 402 4434
aravindan.r@idsnext.com
Jagathkumar Narayanan
+971 50 126 2505
jagath.kumar@idsnext.com
Middle East Region Support Email
Landline
+971 4 391 0108
+971 4 391 0109
Mobile
+971 55 5978128
+971 55 5978174
Business Hours
9.30 am to 6.00 pm
GST – Gulf Standard Time (GMT +4 Hrs)
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
Sri Lanka Support Center
+94 117 144 144
24/7 Global Support Number
+91 80 6767 0202
Global Support Email
techsupport@idsnext.com
Our Support
24/7
availability
Multi-geography,
time-zone-based support
in 30 languages
Live chat support with
our interactive chatbot,
Sarah
Customer self-help portal powered by Salesforce
SOS response time
of 15 minutes
Auto callbacks
in India and Sri Lanka
Live chat and WhatsApp
Integrated within our products
Frequently Asked Questions
Is training available in using the software?
We offer comprehensive training to our customers who are new to IDS Next solutions. We also provide product materials/knowledge materials/product datasheets and 24/7 support. Please contact IDS Next customer support for more information on training options.
How can I contact customer support for assistance?
You can contact our customer support team by emailing techsupport@idsnext.com or filling out the contact form above. You can also get in touch with us using the Customer Support Chat option on our website. Our support team is always available to respond.
I’m experiencing technical issues with the software. What should I do?
Can I integrate the software with other systems I use?
Yes, our software offers integration capabilities with various third-party systems. We follow the standard HTNG API approach, and our solutions integrate with over 350 of the world’s leading, best-in-breed technology partners.
How secure is my data with the smart hospitality software?
We take data security seriously and employ the latest encryption and security measures to protect your data. Our smart hospitality software is PA-DSS certified and GDPR compliant, and our business is ISO 27001 certified.
Want to know how IDS Next products will benefit your property?