The line between customer satisfaction and dissatisfaction is increasingly thin in the wellness market. With rising expectations, providing an exceptional experience is vital- an experience not only defined by premium offers. This article will explore what wellness customers seek beyond the product and what factors can make or break their experience.

Sri Lanka’s opening of its first hotel managed by an all-female team brought the attention of the world towards gender representation within hospitality workspaces. Amba Yaalu Kandalama, run by an all-female staff—from top management to maintenance—is a bold initiative where women still comprise 10% of the country’s workforce.

The end of the financial year is almost here—a critical time for hotel financial management, analysis, and strategic planning. It is also a time that is most challenging, especially in an industry where seasonal demand fluctuates, regulations change constantly, and employees are overwhelmed with the rising number of demands.