Creating guest satisfaction through personalisation
Personalisation in hospitality is a critical aspect that needs to be designed with special care. It can deliver five to eight times the return on investment, helping hoteliers to make great leaps forward by increasing the overall turnover. This article will explore...
Setting the perfect tone to your hotel through the front desk
The front desk is the first sight that a guest sees the moment they step into a hotel. Creating the perfect first impression depends upon the smooth operation of the front desk. Research shows that 69% of travellers believe that a positive impression from the outset...
Why Personalising Guest Experience Is a Priority
Let us first tackle this question: What is personalisation all about in the hospitality industry? Does it mean decorating a coffee cup or the head of a standardised mail with the guest’s name? Or is there more to it? In simple terms, personalising in the hospitality...
The Ultimate Guide To Fulfilling Guest Experience Exceptionally
A memorable stay is what matters most to the guest. With social media and trends in tech setting the bars up high, creating an exceptional guest experience that goes beyond guest expectations becomes a challenge. New showers, modern décors and Instagram-worthy...
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