Reeves Mathews
Vice President – Global Customer Success & Professional Services
With over 11 Years of extensive performance driven experience in Technical Support and Customer Service with enterprise software companies, Reeves is a key business and he looks after one of the most important roles for IDS Next- Providing 24/7 technical assistance to our esteemed clients across the globe.
He leads a growing team of 70 people to provide accurate speedy resolutions to the clients queries and concerns. Supporting over 4000 plus customers across 40 countries while building an organization and processes that can grow quickly as customer base grows. Developing and enhancing technical support policies, procedures, knowledge-base and method of communication to internal and external parties. He has established a world-class Technical & Customer Support center that is recognised by many customers and partners as one of the best in the industries.
His team is responsible for achieving monthly pipeline targets through database work, and high activity standards (phone, email). Reeves has been a part of IDS next since 2011. As a hotelier he has a thorough understanding of technology that is used for a hospitality industry and uses his skills to function daily operations in his team.
More from Reeves Mathews
Is your staff overwhelmed? Addressing the employee challenges in hospitality  – Part 2
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Is your staff overwhelmed? Addressing the employee challenges in hospitality – Part 1Â
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The synergy between digitalisation and personalised travel Â
Personalisation remains one of the strongest strategies within travel and tourism, especially as...
Streamlining restaurant reservations by embracing digitalisationÂ
Almost all full-service restaurants offer customers the flexibility of making reservations or...
Service beyond the boundaries: The opportunities in hospitality from the Cricket World Cup and moreÂ
It is no secret that local and international events, such as the Men’s Cricket World Cup, have...
Journeying with an aim: How is purposeful travel changing hospitality?  Â
It is no secret that the hospitality industry has undergone many changes over the last few years....
Creating new age guest experiences with the right tech
The advent of a global pandemic has taken a gigantic shift from the traditional and paved its way...
Chatbots: Elevating hotel efficiency through a communication revolution
Chatbot technology has improved rapidly over the past few years. It has gained popularity due to...
‘Going Green’ – A Trend On The Rise For The Hospitality Industry?
Millennials are making protests, climate activists are creating awareness, social media...