Jagathkumar Narayanan

Senior Manager – Customer Success

Jagathkumar, a seasoned professional in hotel operations and hospitality technology, brings over 17 years of relevant expertise to his role as Senior Manager of Customer Success at IDS Next. In that capacity, he focuses on delivering measurable value and long-term success to every client he serves, furthering our mission of smart hospitality digital transformation.

First joining IDS Next in 2010, Jagathkumar has built an accomplished career in customer success operations across international markets. He also brings a breadth of knowledge grounded in practice to his current role, having progressed over the years through senior operational roles in the hotel industry, including Hotel Operations Manager.