Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.
Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.
Key Features
Web & Mobile App
Faster Allocation
Automatically forward requests to relevant departments or manually assign tasks to a particular person
Easy Communication
Mobile Request Lodging
Maintenance requests can be lodged on the go directly through the mobile app
Benefits
Service Requests at a Glance
Executives can log guest requests in the cloud application and assign requests directly to the relevant departments for efficient service operations.
Simple Service Request Creation
Define the parameters of the service request, direct it to the relevant department or persons and alert them via mobile-app-based push notifications.
Simple Service Request Creation
Define the parameters of the service request, direct it to the relevant department or persons and alert them via mobile-app-based push notifications.
Define Escalation Rules
Define the time allocated for each service request and type and set up to five escalation levels in case a job is not completed within the set time.
Instant Report Generation
Accurate report generation for better analysis and easy decision making with an overview of top request and complaints, overdue reports, room stats and guest stats.
Instant Report Generation
Accurate report generation for better analysis and easy decision making with an overview of top request and complaints, overdue reports, room stats and guest stats.
Instant Notifications
Push notifications for speedy communication
Tracking
Real-time progress track of service requests and time tracker for each task
Streamlined Operations
Easy setup of departments, users, and job categories
Dashboard View
Provides the daily statistics for requests received, completed and overdue
For Enquiry / Request a Demo
Learn more about FX Guest Service