IDS Next Partners with Quicktext to Harness AI and Big Data for the Hotel Sector

7th January 2025

Leading hospitality software provider IDS Next and Quicktext, the hospitality AI SuperApp, collaborate to enhance hotel operations with the help of AI and big data.

IDS Next, the leading hospitality software solution provider, has partnered with Quicktext, the hospitality AI SuperApp, helping hotels incorporate AI and big data into their operations. This powerful partnership enhances how hotels structure and leverage their data to improve customer interactions and optimise sales and business intelligence. Through this collaboration, Quicktext’s AI-powered solutions will enable hotels to share hotel data more effectively, automate customer interactions across various channels, and provide actionable data for business intelligence.

A key component of this partnership is Quicktext’s virtual assistant, Velma, which is now integrated with IDS Next’s FX Front Desk system. Velma supports guests at every point of their journey, enhancing every interaction with the hotel’s property management system (PMS)—from booking and check-in to check-out. This collaboration enables a truly personalised and responsive service, enhancing guest satisfaction and operational efficiency.

IDS Next is renowned for its FX cloud suite. Its FX Front Desk module is an intuitively designed system that enhances front office operations through mobility and ease of use. FX Front Desk enables hotel staff to manage real-time room availability, booking reservations, and other front office tasks with greater efficiency. By integrating with Velma, Quicktext’s AI-powered virtual assistant, FX Front Desk can provide a more comprehensive service that elevates the guest experience.

Quicktext has become the number one AI and big data SupperApp in the hotel industry. Over the past seven years, Quicktext has expanded to serve hotels in 76 countries, helping them increase revenue, leverage the power of big data, and innovate guest experiences with its AI-driven solutions. Integrating IDS Next with Quicktext marks a significant milestone in the former’s mission to transform hospitality with smarter technology.

“At IDS Next, we are always looking for innovative ways to enhance the guest experience and streamline hotel operations. With Quicktext’s advanced tools, we are taking a significant step forward in achieving this goal by integrating AI and big data into our solutions.”, stated Binu Mathews, CEO of IDS Next.

Jacob K I, Vice President of Business Development at IDS Next further added, “The new partnership allows us to integrate AI and big data seamlessly into our solutions, empowering hotels to offer more responsive services while optimising their business intelligence. This is a significant step toward transforming how hotels engage with guests and manage operations.”

Benjamin Devisme, CEO of Quicktext commented, “Quicktext’s partnership with IDS Next marks a pivotal moment in reshaping how hotels interact with guests and streamline operations. We are empowering hotels to offer personalised, data-driven experiences, boost revenue, and maintain a competitive edge in the market.”

About Quicktext

Founded in 2017 by Daniel C. Doppler and Benjamin Devisme, Quicktext is a leading AI and big data company revolutionising the hospitality industry, having facilitated over $802 million in booking requests for its clients in 2023. The company has earned several accolades, including the AI and Big Data Company of the Year at the Premium Travel Awards in Shenzhen, China, and the International Travel Award for Innovation at the International Tourism Meeting in Paris, France. Quicktext was also recognised as the second most influential AI company in France in April 2024, based on a study by Alliancy and Motherbase, and went on to win a Global Tech Award in the AI category in October 2024. With a global presence of 130 employees across 17 offices in Europe, the Americas, and Asia, Quicktext serves hotels in 76 countries, providing innovative AI-powered solutions to enhance guest experiences and optimise operations. Visit www.quicktext.im for more information.  

About IDS Next

IDS Next is the largest provider of hospitality solutions in emerging markets, offering comprehensive full-stack ERP solutions for hotels, restaurants, leisure, and wellness sectors. Today, the company powers 300,000+ rooms, 220+ hotel chains, 25,000+ POS outlets and 300+ leisure venues across 50+ countries. With seamless integration across more than 350 leading technology partners, IDS Next leverages over 35 years of industry expertise and a customer-centric approach to deliver cutting-edge solutions that keep clients competitive in an ever-evolving global market. Trusted by renowned hospitality brands such as Wyndham Hotels & Resorts, Taj Hotels, ITC Hotels, Choice Hotels, and Louvre Hotels Group, IDS Next spans Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim. For more information, visit www.idsnext.com.

Press Contact:

Tanya Girdhar John
Vice President, Marketing
marketing@idsnext.com