Marketplace

Hospitality CRM Solutions Pvt. Ltd (HCRM)

Online Reputation Management

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Helps companies become more customer centric

Hospitality CRM Solutions Pvt. Ltd (HCRM) in partnership with Differential Web Solutions USA has been improving the customer experience for better outcomes for the last 20 years in the hospitality industry. It provides affordable state-of-the-art software tools for better customer experience and online reputation management.

We are passionate about what it will take our customers to better serve their guests, clients, and employees by creating the most meaningful experiences.

We understand what skills and behaviors are essential to delivering exceptional customer service and develop engaging strategies to mobilize service initiatives, standards, and training that will lead to greater customer loyalty, referrals, reviews, and profitability.

Get in touch with QMS

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About the Product

QMS offers technology and research solutions with the objective to

  • Listen to your customers
  • Speak to them
  • Engage them
  • Manage their experience

It helps in engaging unhappy customers before they damage the brand’s image on any public platform. It also helps clients to convert their unhappy and passive customers into promoters. Transactions translate into a long-term relationship ensuring they keep coming back, fostering loyalty and referrals.

QMS provides a world-class Corporate Dashboard for multi-property chains giving Senior Management granular insight into the operations of individual properties and the ability to take corrective action quickly. QMS has been designed to satisfy not only the corporate need for information but also empower and motivate local unit management to:

  • Ensure consistency of service delivery
  • Differentiate themselves
  • Enhance competitive advantage
  • Do whatever it takes to deliver the brand promise to the clients
  • Comply with the company’s standards of excellence
  • Boost occupancy, rate, and RevPAR compared to the comp set

Product benefits

  • Real-time Email and contactless QR Code based feedback system
  • Real-time notifications and analytical reporting Dashboard
  • Guest Segregation into Promoters and Detractors
  • Know customer’s experience and their preference across the chain
  • Maintain Case History with each experience.
  • Secure customer retention, their “word-of-mouth”, loyalty and referrals.

Product features

  • Solicited Guest Feedback- QMS collects data via emails, text messages or tablets; collates data from user responses and translates them into actionable insights.
  • GEMS Ticketing – Auto-generated actionable tasks on any guest feedback. Never miss an opportunity to win back an unhappy guest or thank a guest for his positive feedback.
  • Online Reputation Management – QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on TripAdvisor or Facebook or across any of the other platforms and act instantaneously.
  • Internal Complaints – QMS facilitates users to raise actionable tickets during guest stay for immediate resolution.
  • Corporate Reports – World-class Corporate Dashboard for multi-property chains giving Senior Management granular insight into the operations of individual properties and the ability to take corrective action quickly.

Want to know how IDS Next products will benefit your property?