Average Daily Rate (ADR) and RevPAR are the two most important indicators for hoteliers to measure their performance. Any effort to increase them is not just about increasing rates and understanding competitors, but also about hearing to your Guest, analyzing their feedback and customizing the Guest offering.

What you will Learn

• Tracking the Guest’s Happiness Quotient, from Booking to Check Out
• How to identify opportunities to grow RevPAR and ADR
• Attract the right guest to your hotel by mapping your strengths to Guest Personas
• Understand every Guest’s requirement and build a product that suits them
• Encourage your present Guest’s to be your best salesmen