Regional Manager – Customer Success

North & South India

ABOUT US

IDS Next is Asia’s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability.

ROLE OVERVIEW

The Regional Manager – South will lead the implementation and client engagement efforts for our hospitality ERP solutions (on-premise and cloud SaaS) across South India. This role demands strategic oversight of client onboarding, ERP deployment, post-implementation relationship management, and achievement of commercial objectives. The ideal candidate will bring a strong blend of operational leadership, hospitality domain expertise, technical acumen, and customer-centricity.

RESPONSIBILITIES

1. Client Implementation & Engagement

  • Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.
  • Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.
  • Consistently achieve high Net Promoter Scores (NPS) through proactive client engagement.

2. Regional Operations & Resource Management

  • Plan and execute monthly site visits for implementation, training, and review.
  • Optimise resource allocation for support, rollouts, and training activities.
  • Collaborate with internal teams to resolve technical issues and manage escalations.

3. Financial Performance & Collections

  • Meet collection targets for new implementations within stipulated timelines.
  • Drive renewals and collections for Annual License Renewals (ALR) and Annual Maintenance Contracts (AMC).

4. Technical & Analytical Expertise

  • Use Microsoft Excel for project tracking, reporting, and data analysis.
  • Apply SQL for troubleshooting and database queries in coordination with technical teams.
  • Working knowledge of Zoho Projects & Zoho Books preferred.

5. Leadership & Team Development

  • Lead and mentor the regional professional services and support team to ensure high performance.
  • Cultivate a collaborative and customer-focused team culture.
  • Monitor team productivity, service quality, and adherence to operational processes.

SKILLS

  • Education: Bachelor’s degree in Hospitality Management, Computer Science, IT, or related field.
  • Experience: Minimum 5-7 years of professional experience, including at least 3+ years in the hospitality sector (preferably hotel operations or ERP implementation).
  • Language: To be fluent in south Indian languages
  • Proven experience in managing regional teams and client-facing roles in hospitality technology.
  • Proficiency in MS Excel and SQL is essential.
  • Working knowledge of Salesforce CRM and familiarity with Zoho Projects and Zoho Books is highly desirable.
  • Hospitality industry candidates are preferred.

 

SUBMIT YOUR APPLICATION

    Want to know more about IDS Next?

    Get in touch with us