FX Projects Coordinator

Bangalore, India

ABOUT US

IDS Next is Asia’s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability.

ROLE OVERVIEW

The FX Projects Coordinator plays a critical role in ensuring the smooth and timely activation of databases and related licenses for SaaS clients. This position involves close collaboration with various teams to gather and verify data, coordinate project activities, and track progress. The goal is to deliver high-quality database setups and provide excellent customer service.

RESPONSIBILITIES

  • Gather customer concepts from the project team and activate the database(s) and relevant licenses based on the SFDC
  • Maintain a list of all the activated databases and related modules
  • Coordinate with Projects, Sales and Accounts for any missing data in SFDC, while in the database activation process
  • Validate any discrepancies in the SFDC with the Zoho book account and coordinate with the account for corrections.
  • Updating project status into CRM and maintaining relevant documents
  • Coordinate with DB Shipment team members to ensure tasks are completed on time and within the timeline.
  • Manage project documentation and communication.
  • Communicate subscription billing for newly activated property
  • Create cases for the DB Shipment team, monitor and provide weekly reports to each team member for un-resolved issues for follow-up
  • Track project progress and identify potential risks or issues and follow up
  • Pre-installation document review for master data acknowledgement
  • Module configuration review with DB Shipment team member(s) for gaps between preinstallation and configured module
  • Assisting Implementation and Support team members with admin tasks, if required
  • Collect all the required details for FN Bridge and other interfaces (Portal & Data Hub)
  • Train new executives hired to the team and train customers (online) if required.

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