Executive – Projects

Middle East (UAE)

ABOUT US

IDS Next is one of the world’s leading hospitality technology companies, shaping the digital transformation of the industry. Join us and be part of a team that’s redefining hospitality with AI-ready SaaS solutions designed to empower hotels, restaurants, wellness, and banquet operations across Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim.

ROLE OVERVIEW

We are seeking a suitable candidate to work full-time with our Professional Service Team, managing the implementation of FortuneNext and FX Suite of hotel ERP solutions across the Middle East region. This role requires end-to-end project delivery responsibility including planning, coordination, client onboarding, training, issue handling, documentation, and project closure.

RESPONSIBILITIES

  • Lead the implementation of IDS Next’s hotel ERP solutions (cloud & on-premises) in line with the Software License & Services Agreement.
  • Prepare project plans, checklists, and milestones based on agreed deliverables.
  • Conduct site surveys and readiness assessments as part of the pre-implementation process.
  • Facilitate project kick-off meetings, onboarding sessions, and manage timelines.
  • Coordinate with third-party vendors, hardware suppliers, and internal teams for successful delivery of software and hardware.
  • Deliver structured system training to client users of operational modules.
  • Act as a bridge between client stakeholders and internal product/support teams.
  • Prepare and maintain detailed project documentation, signoffs, and user acknowledgements for final handover.
  • Record, classify, and resolve project-related incidents during implementation.
  • Ensure issues are escalated and tracked through closure with clear client communication.
  • Provide daily and periodic progress reports to internal stakeholders and clients.
  • Ensure all implementations follow internal SOPs, security guidelines, and compliance protocols.
  • Maintain detailed and up-to-date documentation throughout the project lifecycle for audits and internal use.

CANDIDATE REQUIREMENTS

  • Fluency in spoken and written English is mandatory.
  • Arabic speaking ability is a plus.
  • Excellent communication, client management, and presentation skills.
  • Strong project coordination and multi-tasking ability under tight timelines.
  • Proactive problem-solving mindset with strong attention to detail.
  • Ability to work independently and in cross-functional teams.
  • Knowledge of PMS solutions and hotel operations is a plus.
  • Experience with MS SQL, Crystal Reports, and basic HTML is preferred.
  • Familiarity with Windows applications and hotel IT infrastructure (servers, networks, POS systems) is a plus.
  • Understanding of IoT integration in hospitality systems is a plus.
  • Bachelor’s degree in Computer Science, Information Technology, or Hospitality Management.
  • 2–3 years of experience in project implementation, preferably in hospitality or hotel ERP domains.
  • Prior experience in implementing hotel management solutions and experience working across countries in the Middle East region is a plus.

To Apply: Send your resume and a short cover letter to hr@idsnext.com.

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