Executive – Projects

(Arabic Speaking)

Middle East (Saudi Arabia, UAE)

ABOUT US

IDS Next is one of the world’s leading hospitality technology companies, shaping the digital transformation of the industry. Join us and be part of a team that’s redefining hospitality with AI-ready SaaS solutions designed to empower hotels, restaurants, wellness, and banquet operations across Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim.

ROLE OVERVIEW

We are seeking a suitable candidate to work full-time with our Professional Service Team, managing the implementation of FortuneNext and FX Suite of hotel ERP solutions across the Middle East region. This role requires end-to-end project delivery responsibility including planning, coordination, client onboarding, training, issue handling, documentation, and project closure.

RESPONSIBILITIES

  • Lead the implementation of IDS Next’s hotel ERP solutions (cloud & on-premises) in line with the Software License & Services Agreement.
  • Prepare project plans, checklists, and milestones based on agreed deliverables.
  • Conduct site surveys and readiness assessments as part of the pre-implementation process.
  • Facilitate project kick-off meetings, onboarding sessions, and manage timelines.
  • Coordinate with third-party vendors, hardware suppliers, and internal teams for successful delivery of software and hardware.
  • Deliver structured system training to client users of operational modules.
  • Act as a bridge between client stakeholders and internal product/support teams.
  • Prepare and maintain detailed project documentation, signoffs, and user acknowledgements for final handover.
  • Record, classify, and resolve project-related incidents during implementation.
  • Ensure issues are escalated and tracked through closure with clear client communication.
  • Provide daily and periodic progress reports to internal stakeholders and clients.
  • Ensure all implementations follow internal SOPs, security guidelines, and compliance protocols.
  • Maintain detailed and up-to-date documentation throughout the project lifecycle for audits and internal use.

CANDIDATE REQUIREMENTS

  • Fluency in spoken and written Arabic and English is mandatory.
  • Excellent communication, client management, and presentation skills.
  • Excellent communication, client management, and presentation skills.
  • Strong project coordination and multi-tasking ability under tight timelines.
  • Proactive problem-solving mindset with strong attention to detail.
  • Ability to work independently and in cross-functional teams.
  • Knowledge of PMS solutions and hotel operations is a plus.
  • Experience with MS SQL, Crystal Reports, and basic HTML is preferred.
  • Familiarity with Windows applications and hotel IT infrastructure (servers, networks, POS systems) is a plus.
  • Understanding of IoT integration in hospitality systems is a plus.
  • Bachelor’s degree in computer science, information technology, or hospitality management.
  • 2–3 years of experience in project implementation, preferably in hospitality or hotel ERP domains.
  • Prior experience in implementing hotel management solutions and experience working across countries in the Middle East region is a plus.

To Apply: Send your resume and a short cover letter to hr@idsnext.com.

SUBMIT YOUR APPLICATION

    Want to know more about IDS Next?

    Get in touch with us