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The Bottom Line: Rethinking how to create a positive guest experience.

The Bottom Line: Rethinking how to create a positive guest experience.

by Binu Mathews | Nov 14, 2022 | Experience

Most of us are familiar with the Hawthorne effect. Back in the 50s, Hawthorne Electrics conducted a series of experiments where they played with differing light levels to see if it impacted worker productivity. It was found that those workers exposed to changing light...
Top Priorities for Hoteliers to Include in Post Covid Recovery Plans

Top Priorities for Hoteliers to Include in Post Covid Recovery Plans

by Varadharajan Athmanathan | Feb 15, 2021 | Hotel Operations

Vaccine approvals, new viruses, high infection rates, and new travel restrictions; the loop does not seem to end and we don’t know what other exciting things this year has in store for us. However, on the bright side, hoteliers are used to dealing with ‘business...

The Importance of Contactless Solutions in Hospitality

by Nandika Udupihilla | Nov 27, 2020 | Experience

With the big change in how things are getting done after the storm of covid-19 which the world didn’t expect to be washed with, many industries are experiencing massive strategic drifts. Every industry, including hospitality, is holding on to the rope called- the Big...

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