Blogs
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
Blogs
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
How does mobile tech change guest and employee behaviour?Â
Technology is undoubtedly one of the biggest influencers on people’s behaviour. Mobile tech is one of those revolutionary tools that has completely changed the way guests and employees engage in hospitality processes. The preference for mobile...
The power of predictive analytics in hospitality
The hospitality industry hinges on personalised experiences that call for a great deal of planning and insight. Predictive analysis uses several techniques, including machine learning and data mining, to enable hospitality organisations to deliver...
Creating meaningful guest experiences with technology
There was a time when smooth check-in/check-out facilities, good in-room services, and a well-spread buffet was enough to create satisfying guest experiences. Today’s travellers, however, expect much more from hospitality organisations. For them, a...
Stepping into the new year: A wrap up of the bustling 2021
2021 has been an endless yet fleeting year. The pandemic overtook the world, and the hospitality industry had to face a massive setback. The light at the end of the tunnel seemed unreachable. However, rising through chaos has always been the...
Shifting to the new era of hospitality in the new normal
Unlike other businesses that can operate remotely, hotels highly depend on their guests’ physical presence for revenue, which was hugely disrupted by the virus. The hospitality industry, which was forecasted to grow into a $1.7 trillion industry by...
Food Waste: A rising hurdle in the hospitality industry
Resource wastage has been a significant issue in the hotel industry for many years. This led hoteliers to focus more on saving electricity and wasting less water. Recently, however, food waste has become equally prominent in the hospitality sector....
Building the hotel’s digital footprint through digital marketing
With the internet being an absolute necessity in modern times, hotel digital marketing is gradually starting to gain momentum. In fact, a guest’s journey begins by discovering the hotel online. Having a strong online presence is therefore vital in...
Digital Marketing: An outlook on the future of hospitality marketing
The ever-changing consumer behaviour has led to the evolving of marketing strategies used to attract customers and boost revenue in the hospitality sector. Most modern customers spend many hours online researching before booking a hotel. This is...
Chatbots: Elevating hotel efficiency through a communication revolution
Chatbot technology has improved rapidly over the past few years. It has gained popularity due to the support it provides for better interactions with customers. With the rise of COVID-19, hoteliers had to face staff redundancy and focus more on...
Boosting Hotel Revenue Through the Touch of Technology
Every modern traveller seeks simple, personalised and tech-driven services. Along with the ease in delivering the guest experience, technology has also made hotel operations seamless. Smart technologies can provide the much-needed support for...
Why Should Hoteliers Switch to the Cloud?
Over the past few years, cloud computing has redefined hospitality. Today, not only the big hotel chains, but even independent and small hotels have strong management tools within their reach. However, there is still a good section of the industry...
Incorporating Smart Technology in Hotel F&B
Today’s travellers are not just looking for a place to stay when they look for hotels. They are also looking for a place with excellent cuisine. The total spending by consumers within hotels, which includes restaurants, bars and lounges, room...
Creating guest satisfaction through personalisation
Personalisation in hospitality is a critical aspect that needs to be designed with special care. It can deliver five to eight times the return on investment, helping hoteliers to make great leaps forward by increasing the overall turnover. This...
Technological innovation for hotels in a post-pandemic world
The pandemic forced many hotels to make a ten-year technological leap within a few months. According to a study conducted in 2020, 64% of respondents worldwide believes that technology will play an important role in post-pandemic travelling. They...
Staying on top of the post-pandemic travel surge: A hotelier’s perspective
Travel restrictions and lockdowns brought by the pandemic left all travel enthusiasts longing to jump back into their exciting lives. The distribution of vaccinations and the establishment of new norms is reawakening the travel industry. The light...
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