A slice of the IDS life
Have you ever dreamt of a workplace that doesn’t constantly condemn you to work beyond the agreed working hours? A place where you can even wake up at 8:55 am and start working at 9 am and leaves no place for the signature overworked dark circles. Or an employer who...
Human rights, labour shortage and guest satisfaction: Steps hoteliers can take to avoid labour crunchÂ
Hospitality, travel and tourism and all related sectors focus heavily on guest satisfaction, luxury and extravagance, which requires extensive effort from its workers. In the last two years, the stakes have also been high for the sector, coming out of months of...
Revenge socialising—a dish best served in the holiday season
Undoubtedly, December is one of the most celebrated months of the year, with it hosting some of the most prominent religious and cultural events like Christmas, Hanukah, and Kwanzaa. This year’s holiday season is predicted to be no different, but in fact, with...
The Bottom Line: Rethinking how to create a positive guest experience.
Most of us are familiar with the Hawthorne effect. Back in the 50s, Hawthorne Electrics conducted a series of experiments where they played with differing light levels to see if it impacted worker productivity. It was found that those workers exposed to changing light...
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