The line between customer satisfaction and dissatisfaction is increasingly thin in the wellness market. With rising expectations, providing an exceptional experience is vital- an experience not only defined by premium offers. This article will explore what wellness customers seek beyond the product and what factors can make or break their experience.

Sri Lanka’s opening of its first hotel managed by an all-female team brought the attention of the world towards gender representation within hospitality workspaces. Amba Yaalu Kandalama, run by an all-female staff—from top management to maintenance—is a bold initiative where women still comprise 10% of the country’s workforce.

The end of the financial year is almost here—a critical time for hotel financial management, analysis, and strategic planning. It is also a time that is most challenging, especially in an industry where seasonal demand fluctuates, regulations change constantly, and employees are overwhelmed with the rising number of demands.

Valentine’s Day is one of the most significant holidays for the global hospitality industry, driving revenue for accommodations, the food and beverage sector, wellness, and leisure alike.

Travel experiences in recent years have been more than checking a bucket list. Instead, purposeful travel and sustainability have led to a surge of travel experiences defined by meaningful connections with people and the planet.

Discover how digital solutions are transforming nightlife hospitality, from table management to contactless payments. Learn about the latest tools reshaping pubs, clubs, and social venues.

As we conclude 2024, it is evident that the industry is heavily defined by digital innovation and hyper-personalised experiences. With this, an intriguing question arises: how can we harness the power of technology while preserving hospitality’s essence of human connection?