The following are some crucial principles in mind while doing so:
- Educate your employees on the dangers of cybercrime. Even if you spend large sums of money on technology, one thoughtless person could be enough to let the hackers into the system. Most data breaches may be traced back to an impacted organization’s employee or an associated person. As a result, not only for customer service but also for cybersecurity, training is critical. Inform staff about common hacking strategies and what they should do (or not do) to protect themselves, their employer, and their visitors. Teach them to be cautious.
- Build your digital infrastructure with the support of respected service providers and third-party software. Hotel chains frequently develop proprietary systems to handle credit card payments, manage customer data, etc. However, not all of them employ experienced developers that possess all the required abilities, resulting in a lack of cybersecurity.
- Using software providers and SaaS platforms (such as a property management system or PMS) results in higher costs. These companies hire teams of experts who take security seriously and will keep hackers at bay. Using their services to secure your vital activities is still a good investment. These investments are insignificant compared to the fines to be paid in the event of a data breach.
- Keep as little personal information as possible. Despite the benefits, collecting immense amounts of data makes your business more vulnerable to attackers. For instance, knowing the name of your guest’s pet may not be crucial to your business. However, passwords may be compromised if this information falls into the wrong hands.
- Look for storage services if your business has an urgent requirement for data. A secure third-party server that requires many checks to access the data could be an excellent choice. Another option is to employ software to save sensitive information on your clients’ devices and only access it when necessary.
- Plan for dealing with a data breach. A quick and effective response can help a company’s finances, and reputation recover. Criminals may still target your firm despite your best efforts. To prevent breaches, hotels should deploy reliable anti-virus and anti-malware software on their networks and all their devices, including laptops and cell phones. The software should include behavioural detection to detect new and more complex attacks.
- Integrate a SIEM that is manageable. Hotels should use a managed security information and event management (SIEM) platform for their remote locations to be alerted to cyber assaults immediately. Hotels might also desire it for usage inside the perimeter if they don’t have the knowledge or resources to do so appropriately.
- Maintain PCI compliance at all times. In response to fast PCI growth, the Payment Card Industry Security Standards Council (PCI SSC) has issued the Payment Card Industry Data Security Standard (PCI DSS). To avoid paying hefty fines and losing data, revenue, and consumer trust, hotels must ensure these requirements, which require enterprises to communicate credit-card information in a secure environment.
Senior Vice President- SAAS Engineering
An extremely driven and dedicated personnel, Kevin is currently the Vice President of Products at IDS. He has the unique ability to be a strategic leader looking over the entire new development concepts and making them a reality. He works extremely focused in an intense environment and is a result-oriented person. He is responsible for planning, creating and implementing the overall new products strategy. Besides that, he is responsible for setting up the overall strategy for creating company’s products and offerings for the future.