IDS Support
We strive not simply to supply products, but to create solutions that support the hospitality industry. This is why IDS Customer Support is an ecosystem developed to assist our customers anywhere, at any time. Now powered by autonomous AI, we continiue to commit to an agile, convenient and high quality service.
WhatsApp Chat
Connect with our support agents in real-time
Introducing Sarah
Interactive chatbot for rapid response
Click on the chatbox
in the bottom right corner to
start exploring our Sara chatbot.
Regional Support Contacts
Instant support to all your queries.
Self-Service Portal
Experience self-service on the go
Regional Support Contacts
Regional Support Contacts
Our Support
24/7
availability
Multi-geography,
time-zone-based support
in 30 languages
Live chat support with
our interactive chatbot,
Sarah
Customer self-help portal powered by Salesforce
SOS response time
of 15 minutes
Auto callbacks
Disaster recovery centres
in India and Sri Lanka
Live chat and WhatsApp
Integrated within our products
Frequently Asked Questions
Is training available in using the software?
We offer comprehensive training to our customers who are new to IDS Next solutions. We also provide product materials/knowledge materials/product datasheets and 24/7 support. Please contact IDS Next customer support for more information on training options.
How can I contact customer support for assistance?
You can contact our customer support team by emailing techsupport@idsnext.com or filling out the contact form above. You can also get in touch with us using the Customer Support Chat option on our website. Our support team is always available to respond.
I’m experiencing technical issues with the software. What should I do?
If you are experiencing technical issues, please reach out to our customer support team for assistance—we provide around the clock support with your preferred language to ensure that you get the best service. Be sure to provide detailed information about the issue you are experiencing so we can assist you more effectively.
Can I integrate the software with other systems I use?
Yes, our software offers integration capabilities with various third-party systems. We follow the standard HTNG API approach, and our solutions integrate with over 350 of the world’s leading, best-in-breed technology partners.
How secure is my data with the smart hospitality software?
We take data security seriously and employ the latest encryption and security measures to protect your data. Our smart hospitality software is PA-DSS certified and GDPR compliant, and our business is ISO 27001 certified.
Want to know how IDS Next products will benefit your property?