Frequently Asked Questions

Cloud-native management software allows users to securely access operations from anywhere using an internet connection. Unlike cloud-based software that is hosted online, IDS Next’s cloud-native solutions are built from the ground up for the cloud. This is why our applications are faster to deploy because there’s no hardware or software to install.

• Property management 
• Point of Sale (POS) 
• Inventory management  
• Revenue and finance management  
• Guest engagement capabilities  
• Housekeeping

A cloud ERP provides real-time access to operational data, automatic software updates, enhanced security, improved scalability, and seamless integrations with other hospitality technologies. Comprehensive cloud ERP like IDS Next’s FX Cloud Suite has a unified data layer, reducing data silos, so your departments are connected via a single source of truth.

Modern hospitality software can automate reservations, check-in and check-out, room allocation, housekeeping schedules, payment processing, billing, guest messaging, inventory tracking, and operational reporting, helping reduce manual intervention across departments. This gives your employees ample time to focus on refining the guest service, while our systems work in the background to streamline operations.

AI-enabled solutions integrate artificial intelligence to enhance processes: analyse data, automate tasks and solve specific problems. Like IDS Next’s customer support ecosystem, which works together with agentic AI to provide 24/7 support to customers.

With our AI-enabled customer support, IDS Next enables real-time, in-product support for employees and customers, eliminating the need to navigate separate support portals.

Artificial Intelligence is transforming hospitality through intelligent automation, predictive analytics, personalised guest engagement, operational optimisation, demand forecasting, and improved decision-making across business functions.

Hospitality software reduces operational costs by automating routine tasks, minimising manual errors, optimising staff productivity, and improving resource utilisation. It also provides real-time operational insights that help businesses identify inefficiencies and make data-driven decisions.

Yes. Our hospitality software can integrate with a wide range of third-party hospitality solutions, including payment gateways, point-of-sale (POS) systems, channel managers, booking engines, CRM platforms, accounting software, and revenue management tools. Our individual modules, such as FX Sales and Catering and FX Spa also integrates with global property management systems such as Opera.

Yes. Our hospitality platforms provide open APIs that enable secure communication between different software applications. APIs allow your property to automate workflows, exchange data in real time, and build a flexible technology ecosystem.

Cloud-based hotel software typically uses encryption, multi-factor authentication, secure data storage, regular backups, and role-based access controls to protect sensitive business and guest information from unauthorised access. IDS Next ensures that it meets the evolving data security standards in all regions where we operate. The solutions are fully GDPR-compliant and PA-DSS-certified, securing your data with advanced encryption technology to safeguard guest and operational information.

Properties choose IDS Next because we offer greater flexibility, remote access, automation, real-time reporting, easier integrations, enhanced security, and lower infrastructure requirements than traditional legacy systems.

IDS Next provides solutions to the complete hospitality industry. We are not just hotel software providers; we also cater to the operational needs of restaurants, wellness and leisure operations, and banquets. Our solutions cover both front- and back-end operations, meaning we have a solution for every department of your property.

Yes. IDS Next hospitality management solutions are designed to support businesses of all sizes, including independent hotels, boutique properties, hotel chains, and multi-property groups through scalable features and centralised management. Whether you are an independent brand, a group, or a chain, our comprehensive solutions can centralise all your operations.

Essential features include reservation management, front desk operations, housekeeping, billing, guest profiles, reporting, inventory management, channel management integrations, and third-party integrations.