Customer Success Executive

Bangalore, India

ABOUT US

IDS Next is Asia’s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability.

RESPONSIBILITIES

  • Handling customer queries and responding via email, phone, and chats.
  • Implementing IDS Next’s products for hotel customers both remotely and onsite.
  • Training end-users (hotel-based customers) on our products.
  • Completing the projects within the estimated timeline.
  • Internal and External coordination for the projects.
  • Be well-read on company policies and the website for FAQs or policy-related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Identify and escalate issues to supervisors.
  • Provide product support and service to customers post-implementation.
  • Adhering to the defined processes of the organisation.

SKILLS

  • 2-3 years of experience in hotel operations, preferably Front Office, Reservations & Food and Beverage departments.
  • Knowledge of any hotel PMS/POS systems.
  • Good knowledge of computer systems.
  • Customer-oriented attitude with professionalism.
  • Strong multi-tasking skills, time management skills, and intent on achieving targets.
  • Excellent communication (both written & spoken) and listening skills with good command of the English language.
  • Ability to travel on customer needs.

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