, , , , , ,

Using The Right Hospitality Technology Solutions? Ask Your Guests!

Hotel industry is undergoing a technology driven transformation. Today’s smart hospitality technology solutions not only helps hoteliers automate operations, it also helps them serve their guests better. Hoteliers can adopt various hospitality technology solutions to achieve required operational automation.

Guests’ take on hospitality technology solutions

Today’s guests are tech-savvy. They have seen the positive and overwhelming impact of technology on other business models they are associated with. For this reason, they want to see the same impact of technology during their stay at your hotels. In simple words, they now understand that right technology platform can help hotels serve them efficiently.

A significant percentage of guests indicate that hotels should invest on various hospitality technology solutions in order to enhance their (guests’) experience. Additionally, a sizable chunk of both leisure and business travelers like it the most when the a hotel enables them to use their smartphones to raise service requests and to communicate with hotel staff.

Improving guest experience with hospitality technology solutions

innerUsing The Right Hospitality Technology Solutions? Ask Your Guests!Business Intelligence Guest History Hospitality Software Hospitality Technology Hotel Property Management Hotels News

You should ensure the fastest check-in time at your hotel. Exhausted guests would not like it if they have to spend long time at your front desk to complete check-in formalities. Instead, adopt mobile check-in app like Easy Check-In and walk them directly to their rooms.

Guest relationship management is important for hotels, too. As a matter of fact, happy guests spread good words about your property. Thus, it is quite important to stay in touch with them even after their stay. An SMS Alert System like FortuneNEXT iAlert can help you in this. You can communicate and stay in touch with their guests by sending out SMS alerts on their birthdays and anniversaries. You can even send alerts to your staff on VIP check-in and guest complaints etc.

Similarly, you can serve guests efficiently at you in-premise restaurants, too. E-menu app like Easy Dine does the job in such cases. You can present your restaurant menu in a digitalized manner via this app. This restaurant e-menu app enables your restaurant staff to focus on customer service rather than running around on the floor. Your steward can take orders from diners and send the KOT to the kitchen directly. Easy Dine helps users do away with errors that occur when taking orders manually.

Hospitality technology solutions empower hotel staff to ensure efficient operation and impeccable customer care. This helps hotels generate greater guest loyalty and revenue, too. So, are you leveraging the right set of hospitality technology solutions? Ask your guests, you will get the right answer from them.

The following two tabs change content below.
17.thumbnailUsing The Right Hospitality Technology Solutions? Ask Your Guests!Business Intelligence Guest History Hospitality Software Hospitality Technology Hotel Property Management Hotels News
Varadharajan Athmanathan is the Vice President – Global Customer Engagement Group at IDS Next. His customer focus and rapport with clients make him a successful customer service head. Apart from client servicing, he also heads all the initiatives taken under IDS Next Advantage Academy.