Channel Manager Software
Unless you are a large or chain hotel, it is very unlikely that you will have a revenue or rooms division manager. As the number of distribution channels grows, the Front Office manager could well be burdened with a whole manual management of uploading rooms and rates to various channels. Besides, he also has to monitor sales, manage bookings and more. When your front office manager is on leave, or over the weekend, your distribution system goes virtually un-monitored. This is when errors are most likely to creep in, leading to a dip in customer satisfaction. This is when, a channel management solution integrated with you Hotel ERP works well for you.
Guests today are extremely sensitive about response speed and quality of service. Thus, you must ensure a faster and error free room booking process. Besides, you must send the reservation confirmation mail to respective guests on time.
If your hotel management system and channel manager are integrated, your hotel can
- You can have a real-time room distribution system which is fully automated
- Your hotel’s inventory gets updated real-time across all distribution channels to increase room occupancy
- Reduce manual effort for your staff to update rates, inventory etc
- Enhance the credibility of your hotel brand and guest satisfaction
FortuneNEXT 6i Hotel ERP from IDS NEXT has integrated a channel manager to enable hoteliers to leverage technology, work smarter and raise the bar on guest satisfaction.
Myra Allen plays a major role in Business Development for IDS Next Business Solution. She holds a degree in MBA and is responsible for coming up with strategic business plans and to improve the P/L through increased sales.