With 36 hotels in 24 locations, Royal Orchid Hotels Ltd is no doubt a front runner in the hospitality industry. Under various brands including Hotel Royal Orchid, Royal Orchid Central, Royal Orchid Suites, and Regenta, it offers multiple options right from 5-Star to economy class accommodation to discerning business travelers.
The need for technology
“Technology is now critical to efficiently manage operations while serving guests better,” says Ms. Anjali Upadhyay, Vice President – HR, Admin & IT at Royal Orchid Hotels Ltd. “As one of the leading hotel brands in India, we always wanted to stay ahead of the competition and technology adoption in terms of Hotel Property Management Software (Hotel ERP) was paramount in this regard. Today, all our properties leverage IDS Next’s Hotel Software and we must say that this has helped us achieve our objective to a satisfactory extent.”
Why IDS Next?
“Our Chairman & Managing Director Mr. Chender Baljee and Mr. Suresh John, Founder & Executive Chairman of IDS Next share long term business relationship. They are known to each other over two decades, and when our group started looking for Hotel Software, IDS Next was the ultimate choice. Both the visionary leaders’ ideas matched and worked well, that’s how the collaboration took place. Since then, both the companies have grown together,” Ms. Upadhyay says.
How IDS Next has helped the group so far?
Over the year, IDS Next has contributed in many ways towards the growth of Royal Orchid Hotels Ltd. All the properties in the group have been leveraging IDS Next’s Enterprise class all-in-one and highly integrated Hotel ERP. Recognizing the group’s technological needs, IDS Next Enterprise ERP Solution has been chosen as a standard solution across all 36 hotels, that meets group’s day to day business operational requirements. Further, some of the add-on solutions has enabled Royal Orchid Group, to manage guest loyalty, Central Reservations and MIS.
Guest Loyalty Program
In the guest facing hospitality industry, the use of technology to automate operations and gather detailed customer information is vital. For this, the group’s Guest Loyalty program was integrated into IDS Next Hotel PMS Software. This has helped Royal Orchid Hotels identify loyal guests who can avail the loyalty rewards, track business given by them and suitably rewarded.
All the 36 properties are connected to the CRO (Central Reservation Office). This helps the group to manage reservation for all the properties from the Central Reservation Office.This enables Guest to reach out to their CRO office and book rooms in any of their property as per guest requirement.
Management Information System (MIS) Reports are essential tools to view various performance of the hotel. IDS Next has designed MIS Reports exclusively for the group and the same has been standardized across all the properties. This has helped the group in saving time to extract and roll out MIS Reports for all the properties from the corporate.
Additionally, IDS Next helps Royal Orchid Hotels Ltd to stay profitable by assisting in selling unoccupied rooms. For this, RoomsTonite, a last minute room booking app has been integrated in the IDS Next Hotel Management Software.
As the trusted technology partner for over two decades, IDS Next has offered the required flexibility to Royal Orchid Hotels Ltd to Increase Revenue, Reduce Costs & Improve Operations and Enhance Guest Experience, through its technology expertise.