Let us first tackle this question: What is personalisation all about in the hospitality industry? Does it mean decorating a coffee cup or the head of a standardised mail with the guest’s name? Or is there more to it?
A memorable stay is what matters most to the guest. With social media and trends in tech setting the bars up high, creating an exceptional guest experience that goes beyond guest expectations becomes a challenge.
Accept bookings and reservations? Make accounting entries? Manage occupancy and room rates? Track cleaning supplies for housekeeping? Take a tea break? Travel the world for world peace? Okay, maybe not the last two, but we all know how important a PMS is and the various functionalities it brings along with it.