Manama, Bahrain (November 17th, 2019) – IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today announced the launch of FX1 platform including an Arabic-language version, and new modules that cover guest engagement (FX GeM), sales force management (FX Sales & Marketing) and hotel analytics on-the-go (FX1 Pulze). This new game-changing technology was designed from the ground up to enhance the guest experience at every touchpoint and offers modules that are above and beyond those of the traditional PMS system optimized for mobile.
FX1 for the Bahrain hospitality market was launched at a customer event today with avid participation of almost 90 customer representatives. Customers of IDS appreciated the efforts of IDS Next for bringing in next-generation solutions to the dynamic Middle East market
H.E. Sheikh Mohammed, Chairman of Caravan Group, graced the occasion and said, IDS Next has been the most responsive hotel solutions provider in the emerging markets. Now with the FX1 platform, not only do hoteliers have access to quick and accurate information using their handheld devices, but FX1 provides a secure, flexible, future-proof solution that delivers a performance edge, improves efficiency, maximizes productivity and ultimately, increases guest satisfaction.”
Key attributes of the FX1 platform include:
- All guest-facing and employee-facing modules are native mobile applications
- FX1 Pulze offers Hotel Business Intelligence on the go
- Multiple touchpoints that allow the guest to communicate with the hotel at any time or location on the property
- Simple QR code-based web link is sent to guests so they need not download an application
- Incident tracking and housekeeping systems are designed with a closed feedback system along with automatic escalation matrices that help deliver exceptional guest service
- For the millennial traveler, the platform offers DIY solutions at every point of their journey
- For the millennial employee, the platform is conveniently mobile, with KPIs that motivate them to perform better
Suresh John, Chairman & Founder of IDS Next explains, “With FX1, we have raised the bar when it comes to mobile-first, guest-centric hotel technology. Now available to Arabic speakers, the technology fulfills the need for a single system end-to-end business platform that empowers hotel employees, optimizes operations, and appeals to emerging guest demands.
About IDS Next
IDS Next is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, our forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivaled domain expertise, our USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience.
We are a dynamic company, which fully understands emerging markets, and its high growth needs. We provide efficient solutions across categories such as large independent hotels, chain hotels, boutique or resort hotels, and even small budget hotels. Our offerings include integrated hotel management software, restaurant management software, mobile apps, and mobile analytic solutions, etc.
Armed with industry-leading technology and overwhelming TCO, we command large market share in the markets we operate and growing at an enviable speed. Our software and technology solutions have also earned the trust of over 5000+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, the Middle East, Sri Lanka & Maldives and Oceania. A truly dedicated 24/7-support center ensures 98% retention of customers and unmatched customer satisfaction.
About IDS Bahrain
Established in 1998 in partnership with Caravan group, IDS have the largest market share of hotels in the mid to five-star segment with close to 90 customers. Key customers include Wyndham group, Ramee group, Swiss International, Delmon International, Al Safir group, Juffair Grand, Gulf Suites Amwaj and many more.