Bangalore, 12 July, 2016:IDS Next Business Solutions Pvt. Ltd, a globally leading hospitality technology solutions provider today introduced Live Chat solution on its website to offer technical assistance to its 4000 plus Hotel ERP users across the globe. Through this, IDS Next becomes the first ever Hotel ERP vendor to provide technical support via Live Chat and aims to facilitate its clients gain instant access to the 24/7 Technical Support Centre.
“As a strictly customer centric company, we efficiently help our customers increase revenue, reduce costs, improve operations and enhance guest experience,” says Mr. Binu Mathews, CEO at IDS Next. “Customers are looking for easier and less time consuming ways to avail technical support and Live Chat has emerged as a preferred channel with around 75%, of respondents opting for this medium. Live Chat solution will efficiently serve our clients who are tech-savvy and dynamic hotel managers,” he said.
According to Mr. Mathews, Live Chat solution implemented on IDS Next website will help clients in many ways. “Our website is mobile responsive. This means, clients get immediate access to our technical support executive using their mobile phones. Additionally, they can attach screen shots of the issue they are facing while chatting with our support executives. This speeds up the process of trouble shooting. We are here to offer our growing Hotel ERP users base a real-time, engaging and convenient support experience,” he added.
IDS Next is one of the few Hospitality Technology providers to offer truly 24/7 technical support to hotels using their highly integrated Hotel ERP and the company has been receiving excellent service-ratings from its clients. The 24/7 TSC has achieved an excellent milestone of call abandon rate at 1.1%. While 84% customers rated the overall quality of service provided as ‘Happy to Excellent’, 91% of them said that IDS Next ‘Delivered as per commitment’ when it comes to adhering to the time frame for resolving issues as per the SLA.
“Customers world-wide have been connecting to us via phone, mail or by logging-in to a self-service portal and we ensure 98% customer retention rate. We have again given top most priority our ‘customer first’ approach by introducing the Live Chat support on our website and we are the only hospitality technology provider to do so,” says Mr. Reeves Mathews, Manager – Technical Support.
About IDS Next Business Solutions Pvt. Ltd
IDS Next Business Solutions Pvt. Ltd is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, the company’s forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivalled domain expertise, its USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience.
IDS Next fully understands emerging markets, and its high growth needs. IDS Next’s offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions etc.
IDS Next’s software and technology solutions have earned the trust of over 4000 plus hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Oceania, Sri Lanka & Maldives. A truly dedicated 24/7 support centre ensures 98% retention of customers and unmatched customer satisfaction.
Debi Prasad Sarangi
Corporate Communications Specialist
Phone: +91 9986496849