Today we live in a state of constant change. It is all around us. The new phone that we purchased just last year is already outdated because of the newer, faster models that have hit the market. When you think about it, phones aren’t really phones at all anymore. They are more likely to be used for texting, social interaction and for taking pictures. The phone functionality is now essentially an afterthought. What is interesting about the new phenomenon of constant change is the fact that there is little actual training going on to accompany this evolution. The consumer is increasingly reliant on being self-educated. Think about it: Who signs up for Instagram or most any new platform and then reads a manual on how to use it? We can say the same for most of the leading technology brands like Apple that are designed to be highly intuitive in every way. In truth, most modern instruction manuals are not worth reading in any case, since they have turned into catalogues of health and safety advice, and instructions on how to dispose of the product once it breaks. We are not expected to spend much time thinking about who made it and how.
Now enter the hotel industry. Yes, hotel specific systems are much more complex than Instagram or Facebook, and yet they manage and influence your entire business. They have multiple integration points with other primary systems on property that all need to work in harmony with each other. However, there is a much greater need to be trained on these systems in order to ensure that your hotel operations run smoothly and that your guests are happy.
Introducing a hotel system that has a self-educating component embedded within it should be top of mind when looking at something new that will have an impact on your hotel operations. Self-educating solutions should be equipped with multiple ways of self-learning. Video based training videos should be part of the working solution. User Interface (UX) design should be in such a way that users can learn on the job. It’s all about selecting a product that anyone can learn with little or no effort, Some important considerations to look for include:
- Minimal inputs in fields, encourage drop downs or selections
- Floating label text or placeholder text in the fields of data entry
- Distinguishing mandatory fields
- Flow of data in the order of conversation
To optimize your technology implementation, comprehensive training programs should be designed to both engage and entice your hotel staff to learn more than the basics. These programs need to be modular to assist with cross-training, and most importantly, they need to have an online certification component. Through the delivery of standardized processes, hoteliers can be confident that staff education will be simplified, efficient and on target to maximize their investment. They can also rest assured that through a certification process, both current employees and future new hires will have the most effective training. If everyone is well versed in how to use the technology there will likely be less push back against the implementation and actively engaged employees are happier and help your hotel produce better results.
The bottom line is that good technology should benefit everyone who has to interact with it and the right training is as essential to success as the right technology. Creating an environment that focuses on how hotel systems not only impact operations, but also influence the guest experience is the best type of education that front-line employees and management can receive in this ever-evolving hotel landscape.
“Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family.”Kofi Annan
About IDS Next Business Solutions Pvt. Ltd
IDS Next is a company of vision, a company that focuses on the future, a company that develops, deliver and supports innovative technology solutions for the global hotel industry. With unrivalled domain expertise, our driving force is to create solutions that assist hotel to increase revenues, optimize costs and above all provide the ultimate guest experience.
We are a dynamic company, which fully understands today’s emerging markets and their specific needs. We provide leading edge technology across all hotel market segments no matter how large or small, whether an enterprise or a single property. Our offerings include highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, mobile apps and mobile analytic solutions.
IDS Next software and technology solutions have the trust of over 4800+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Sri Lanka & Maldives and Oceania. A truly dedicated 24/7-support centre ensures 98% retention of customers and unmatched customer satisfaction.