Associate Customer Success

Company Description

IDS Next is a dynamic company that develops, delivers, and supports cloud, on-premise, and hybrid enterprise hotel technology solutions to hoteliers worldwide. We provide our premium solutions to hoteliers across all market segments, from single-property hotels to chain and group hotels. With more than thirty years of experience, IDS supports over 5,000 clients in over 120 hotels chains across 45 countries.

JOB POSITION: Associate Customer Success

JOB LOCATION: India

JOB DESCRIPTION:

We are seeking skilled and passionate Customer Success team members capable of maintaining excellent communications with our customers. You should have previous experience in similar roles and be able to secure customer satisfaction.

RESPONSIBILITIES:

  • Handle inbound calls, respond to emails and chats
  • Follow up customer calls when necessary
  • Follow the customer service script provided by the company for uniformity
  • Be informed of the company policies and the website for FAQs or policy-related questions
  • Maintain good customer relations
  • Meet personal targets and work towards meeting team targets
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers

REQUIREMENTS:

  • Prior experience with customer service and call centres in relevant job roles
  • Good knowledge of CRM practices and systems
  • Possess a professional, customer-oriented attitude
  • Strong multitasking, time management, and target achieving skills
  • Excellent communication and listening skills
  • Good command of the English language

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    Be a part of our global team of excellence.

    Associate Customer Success
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