Blog
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
Blog
Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.
Tourism in Emerging Markets Post-Covid
The Covid-19 pandemic has put many emerging markets under a severe stress test, leading to abrupt pauses in booming economies. It would take several years for such economies to recover to the 2019 levels of GDP per capita. Tourism and hospitality...
Combat Labour Shortage in the Hospitality Industry  Â
After an unfortunate pandemic and some years of furlough, the hospitality industry is finally returning to its usual patterns. However, many hotels' operational jobs and professionals will not return to the industry due to risks in job security....
Millennials Digitalising the Hospitality Industry
The travel trends of millennials have influenced the current travel climate and continue to shape the future, leaving traditional travellers with no choice but to follow in the same digital pathway. Such changes make a significant impact on the...
Cybersecurity – A challenge for hospitality technology
Cutting-edge developments and new technology introductions have led the hospitality sector to depend on the internet and electronic devices for daily operations. Nevertheless, did you know that hotels are among the most vulnerable targets for...
Virtual Reality Tours
Over the past two years, the hospitality industry has developed leaps and bounds to facilitate customer engagement in a ravaged, pandemic world. The challenges posed by the pandemic curtailed social interaction and also limited mobility. So...
Are we listening to our customers?
"Customer service shouldn't just be a department; it should be the entire company." - Tony Hsieh In the last decade, technology has swamped the hotel landscape, and many hotels are vying with each other to showcase the best of hardware fitted out...
Tackling Hotel PMS Integration Challenges
A global pandemic descended without warning, stunting global health, social interaction and, by extension, global mobility. Lockdowns and travel restrictions reigned supreme, and one of the hardest hit was the hospitality sector. However, following...
Creating new age guest experiences with the right tech
The advent of a global pandemic has taken a gigantic shift from the traditional and paved its way towards a more tech-centric world. The hospitality industry has become increasingly competitive, and the new challenges brought on by the trials of...
Gen Z in hospitality: The impact of the new generation
Gen Zs are now entering the markets of all industries and are gradually altering the trends set by the Millennials. Information and new technology are second nature to them and they adopt and confirm new trends. In fact, they demand new...
How does mobile tech change guest and employee behaviour?Â
Technology is undoubtedly one of the biggest influencers on people’s behaviour. Mobile tech is one of those revolutionary tools that has completely changed the way guests and employees engage in hospitality processes. The preference for mobile...
The power of predictive analytics in hospitality
The hospitality industry hinges on personalised experiences that call for a great deal of planning and insight. Predictive analysis uses several techniques, including machine learning and data mining, to enable hospitality organisations to deliver...
Creating meaningful guest experiences with technology
There was a time when smooth check-in/check-out facilities, good in-room services, and a well-spread buffet was enough to create satisfying guest experiences. Today’s travellers, however, expect much more from hospitality organisations. For them, a...
Stepping into the new year: A wrap up of the bustling 2021
2021 has been an endless yet fleeting year. The pandemic overtook the world, and the hospitality industry had to face a massive setback. The light at the end of the tunnel seemed unreachable. However, rising through chaos has always been the...
Shifting to the new era of hospitality in the new normal
Unlike other businesses that can operate remotely, hotels highly depend on their guests’ physical presence for revenue, which was hugely disrupted by the virus. The hospitality industry, which was forecasted to grow into a $1.7 trillion industry by...
Food Waste: A rising hurdle in the hospitality industry
Resource wastage has been a significant issue in the hotel industry for many years. This led hoteliers to focus more on saving electricity and wasting less water. Recently, however, food waste has become equally prominent in the hospitality sector....
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