Blog

Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.

Blog

Stay up-to-date on the hospitality industry, technology trends, and IDS Next products by exploring the latest news and articles written by our industry experts.

Virtual Reality Tours

Virtual Reality Tours

Over the past two years, the hospitality industry has developed leaps and bounds to facilitate customer engagement in a ravaged, pandemic world. The challenges posed by the pandemic curtailed social interaction and also limited mobility. So...

Are we listening to our customers?

Are we listening to our customers?

"Customer service shouldn't just be a department; it should be the entire company." - Tony Hsieh In the last decade, technology has swamped the hotel landscape, and many hotels are vying with each other to showcase the best of hardware fitted out...

Tackling Hotel PMS Integration Challenges

Tackling Hotel PMS Integration Challenges

A global pandemic descended without warning, stunting global health, social interaction and, by extension, global mobility. Lockdowns and travel restrictions reigned supreme, and one of the hardest hit was the hospitality sector. However, following...

Gen Z in hospitality: The impact of the new generation

Gen Z in hospitality: The impact of the new generation

Gen Zs are now entering the markets of all industries and are gradually altering the trends set by the Millennials. Information and new technology are second nature to them and they adopt and confirm new trends. In fact, they demand new...

The power of predictive analytics in hospitality

The power of predictive analytics in hospitality

The hospitality industry hinges on personalised experiences that call for a great deal of planning and insight. Predictive analysis uses several techniques, including machine learning and data mining, to enable hospitality organisations to deliver...

Creating meaningful guest experiences with technology

Creating meaningful guest experiences with technology

There was a time when smooth check-in/check-out facilities, good in-room services, and a well-spread buffet was enough to create satisfying guest experiences. Today’s travellers, however, expect much more from hospitality organisations. For them, a...

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