Convenience and Care To Work In Tandem To Boost Traveller Confidence.
When crafting guest experiences, there are two ingredients that hoteliers never miss; convenience and care. The perception of convenience and care has gone beyond the everyday activities of in-room breakfast or special spa treatments following Covid. Business travel had inevitably disappeared for a few months, but the demand for it has begun to sprout once again as restrictions in some countries ease.
It has now become vital for hospitality providers to cater to the dual requirements of their guests- the personal needs of guests as they apply different attitudes to risks and compliance to new hygiene standards in order re-ignite their visitors’ confidence levels. In order to cater to the new needs and requirements of the concerned travellers, hoteliers need to make sure they combine convenience and care in the ultimate form possible. For a few tips on how hoteliers can do this, keep scrolling!
Alter and Remove TouchPoints
Like it or not, the minimalistic décor enveloped places of work and leisure to bring in a sense of comfort after the storm of COVID. For hoteliers, this means re-imagining processes to minimise interactions with others, reduce the need to touch surfaces used in common areas, and communicate to the guest on the hotel’s hygiene measures. For example, new products such as touch-less coolers in lobbies or gyms and touch-free check-in systems via guests’ mobile devices will ensure that the guests are less exposed and more confident about their safety.
Revive Room Service
The idea of having your food delivered right to your room will never cease to excite anyone, especially guests. Although the past few years have witnessed grab-and-go and self-service trends and reduced the demand for in-room service, guests are turning towards it again in order to stay safe and eat healthily. Hotel Mobile Apps allow them to choose from various healthy menu options, and robot butlers are taking on more room service tasks. A few things to consider when operating these logistics would be to make sure robots don’t clog up elevators at peak hours, and modify and scale preparation and packaging.
Consider Careful Attention to Cleanliness
“Nine in ten consumers say cleanliness will be critical when selecting an accommodation after COVID-19, with the provision of hand sanitizers and sealed amenities, the frequency with which rooms are disinfected, and the use of temperature checks for employees and guests all now cited as top considerations.”- Trip advisor. Guests now judge a hotel by how clean it is rather than how insta-worthy its interiors are. Hoteliers should pay careful attention to cleanliness as a priority as even the smallest changes, such as changing the colour of sheets from an appealing pink to pure white matter.
The pandemic may have made travellers less inclined to travel due to safety concerns, but at the same time, it has also led to an increase in a pent-up desire to travel. Thanks to technology, hospitality providers can once again build confidence and turn their guests’ travel fantasies into a reality. Check out IDS Next’s hospitality solutions that are tailor-made for the new normal.