Operating in the
new normal
Managing your guests’ expectations of social distancing and personal mobile engagement
Operating
in the
new normal
Managing your guests’ expectations of social distancing and personal mobile engagement
As the hospitality industry continues to change to challenges of the pandemic, one thing has become clear: necessity of contact-less solutions.
With this in mind IDS NEXT redesigned the complete guest journey: analyzing every touch-point (pun intended) to eliminate and reduce human contact and items which might come into contact with multiple guests or staff.
As its product, we are happy to introduce to you Contact-less Hospitality Solution: FX GeM!
A complete social distancing and mobile engagement baked into one solution that integrates seamlessly with FX Front Desk and FortuneNext 7.0
Pre-check-in features
Pre-check-in features
Provides the guest a contact-less capability to provide information before arrival
Updating guest details per room
Make advance payment*
Request room upgrade
Proof of identity can be uploaded eliminating the need to exchange any kind of document which runs the risk of contamination
Proof of identity can be uploaded eliminating the need to exchange any kind of document which runs the risk of contamination
A digital signature feature which decreases chance of contact with any contaminated objects for guests and staff
Check-in features & features during stay
QR code to complete contact-less check-in
Mobile key for each room
Check-in features & features during stay
QR code to complete contact-less check-in
Mobile key for each room
Housekeeping, Room Service, Concierge and Maintenance can be requested from your own device
Scan the QR code on your table at the restaurant and order as you please with the contact-less menu
Housekeeping, Room Service, Concierge and Maintenance can be requested from your own device
Scan the QR code on your table at the restaurant and order as you please with the contact-less menu
Check-out features
Check-out features
The check-out process can be initiated with just a click of a button
The bill can be checked, reviewed and finalized digitally, through your own phone
The bill can be checked, reviewed and finalized digitally, through your own phone
Bill settlements can be made through the online payment gateways* incorporated into the contact-less solution
*Payment gateway integration, availability and time frame could vary in each geography as per service provider.
FX GeM whitepaper
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